CAD-PLAN Support

Support times

Monday to Friday from 8:30 to 12:30 am and from 1:00 pm to 5:00 pm (Friday to 4:00 pm)

You can reach us:

via phone: +49-69-800-818-63

To obtain support via remote maintenance, download the “Team Viewer“, which is free of charge.

Queries on installation and configuration of AutoCAD and ATHENA
Queries on the administration of AutoCAD and ATHENA (no training)
Queries on installation of updates (Service Packs)
Support with application queries (no training)
Support with software errors
Reproduction and processing software errors
Elaboration and provision of solutions and temporary solutions for software errors

Please give us as accurate information as possible for the prompt processing of your query:

Which steps have you carried out? Please describe as comprehensively as possible how we can reproduce the occurrence.
Where applicable, send us an example drawing and screen shots by way of illustration.
What should have happened? What has happened instead?
Is there an error message? What is the exact error message?
Which AutoCAD and ATHENA versions are in use, including the updates (Service Packs)?
Are other products used (e.g. LogiKal, …)?
Does the error occur locally or on all workstations?
Does the error occur in one or in all drawings?
Since when has the error occurred or was it OK before?

Application training (basic principles, administration, workshops)
Support for programs and drivers from third parties (e.g. anti-virus programs, graphics drivers, other applications, user programs, etc.)
Adaptation and setup of drawing templates and libraries
Administrative support for operating system problems (Windows, etc.)
Network administration
No support for hardware problems (digitizing tablets, printers, etc.)
Autodesk Account setup