By phone, chat or via our support center - we are here for you, rely on us!

How to reach us:

Via the support portal

You can create a support ticket

support@cad-plan.com

Email directly to support

+49-69-800-818-555

Support hotline for urgent cases

Downloads:

ATHENA Object Enabler

Request our tool to open ATHENA drawings

TeamViewer Download

For support via remote maintenance by arrangement

Dongle Driver

Sentinel® LDK and Sentinel HASP® Run-time Environment Command-line Installer for Windows.

  • Queries on installation and configuration of AutoCAD, ATHENA and APOLLON
  • Queries on the administration of AutoCAD, ATHENA and APOLLON (no training)
  • Queries on installation of updates (Service Packs)
  • Support with application queries (no training)
  • Support with software errors
  • Reproduction and processing software errors
  • Elaboration and provision of solutions and temporary solutions for software errors

Please give us as accurate information as possible for the prompt processing of your query:

  • Which steps have you carried out? Please describe as comprehensively as possible how we can reproduce the occurrence.
  • Where applicable, send us an example drawing and screenshots via illustration.
  • What should have happened? What has happened instead?
  • Is there an error message? What is the exact error message?
  • Which AutoCAD, ATHENA or APOLLON versions are in use, including the updates (Service Packs)?
  • Are other products used (e.g. LogiKal, …)?
  • Does the error occur locally or on all workstations?
  • Does the error occur in one or in all drawings?
  • Since when has the error occurred or was it OK before?
  • Application training (basic principles, administration, workshops)
  • Support for programs and drivers from third parties (e.g. anti-virus programs, graphics drivers, other applications, user programs, etc.)
  • Adaptation and setup of drawing templates, libraries and output devices (printers, etc.)
  • Administrative support for operating system problems (Windows, etc.)
  • Network administration
  • No support for hardware problems (digitizing tablets, printers, etc.)
  • Autodesk Account setup
  • Application training (basic principles, administration, workshops)
  • Installation (on site and via remote maintenance)
  • AutoCAD subscription license
  • AutoCAD perpetual license not more than 5 releases to current version (fee required)
  • ATHENA rental license, perpetual license with maintenance contract
  • ATHENA perpetual license not more than 5 releases to current version (fee required)
  • APOLLON rental license, perpetual license with maintenance contract
  • flixo rental license, perpetual license with maintenance contract
  • flixo perpetual license not more than 1 releases to current version
  • SJ-MEPLA perpetual license not more than 1 releases to current version
  •  
Our technical team: trained technicians from the façade industry

Support times

Mon to Fri: 08.30 am to 12.30 am
Mon to Fri: 01:00 pm to 05:00 pm
Fri: 01:00 pm to 04:00 pm